Warranty & Care

One-Year Limited Warranty on Doors & Porch Swings

At Doorplace USA, every door and porch swing is built by hand and inspected before it leaves our shop. This page explains our 1-Year Limited Warranty and provides the essential care instructions required to maintain the structural integrity and beauty of your product.

One-Year Limited Warranty

Doorplace USA provides a 1-Year Limited Warranty on eligible doors and porch swings that are finished and assembled by Doorplace USA and installed in a suitable location.

This warranty covers defects in materials and workmanship that affect the normal structural performance of the product for one (1) year from the date of delivery.

What’s Covered

• Doors: Significant structural defects such as excessive warping (exceeding 1/4" over 8 ft), severe splitting, or joint separation that prevents normal operation.
• Porch Swings: Structural defects in the frame affecting safety or use under normal weight limits.
• Hardware: Track rollers, hinges, and latches that fail under normal residential use.

What’s Not Covered

Because wood and metal are natural materials, the following are excluded from warranty coverage:

• Normal wear and tear, minor dings, scratches, or natural color variations in wood grain.
• Changes caused by improper installation, building movement, or an out-of-square wall or frame.
• Products installed in locations with extreme moisture, direct water exposure, or full weather exposure without proper overhang or protection.
• Products that have been altered, cut, trimmed, or re-finished after delivery by others.
• Unfinished or primed-only products that were not sealed on all six sides immediately upon delivery.
• Hairline surface checking or small seasonal movement typical of real wood.

SlideDrive™ Automatic System Warranty

The SlideDrive™ system is a custom-engineered motorized unit designed to replace the traditional floor guide and automate your barn door. This system is designed for indoor use unless otherwise specified.

Please Note: SlideDrive™ systems are custom-built to order and are not eligible for returns, refunds, or exchanges. In the rare event that a unit cannot be repaired or brought to proper working condition under warranty, Doorplace USA may, at its discretion, approve a return or replacement.

SlideDrive™ Exclusions

• Improper installation or misalignment of the door system.
• Use with doors outside recommended size, weight, or configuration.
• Damage caused by incorrect wiring or power supply.
• Outdoor use or exposure to moisture unless specifically rated.
• Normal wear on drive wheels or friction components.

Your Responsibilities

• Inspect on Delivery: You must report any shipping damage within 2 business days so we can assist with a freight claim.
• Check Before Installation: Verify sizes, swing direction, and general condition. We are not responsible for installer labor or trip charges.
• Use Proper Installation: Doors and swings must be mounted into appropriate structure using hardware rated for the application.

Care Instructions – Wood Doors & Porch Swings

Interior & Covered Outdoor Use

• Dust with a soft cloth and clean with a mild, non-abrasive cleaner. Avoid direct water contact.
• For swings, plan to re-coat the clear outdoor finish every 1–2 years depending on sun exposure.
• Avoid standing water or long-term contact with wet cushions.

Unfinished Products

• Unfinished items must be sealed on all six sides as soon as possible after delivery.
• Because Doorplace USA did not complete the finishing, unfinished products are not covered against warping or splitting.

Hardware & Hanging Care

• Periodically tighten visible screws and fasteners.
• Inspect hanging chains or ropes every few months and replace anything showing rust or wear.
• A small amount of dry lubricant on rollers or hinges will maintain smooth operation.